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What Charges and Fees Should I Expect When Ordering from Keller?

Understanding Charges & Fees

Written by Sherice Sudds

At Keller, we aim to provide transparent pricing with no hidden fees. Below is a breakdown of standard charges:

Product Prices

Prices are listed directly on our website and reflect the base cost of each item.

Taxes

Sales tax is calculated at checkout based on your shipping address.

Shipping Fees

Free shipping applies to all standard orders within the contiguous U.S.

For orders under $2,000 shipping to AZ, CA, ID, NV, NM, OR, UT & WA, a 10% delivery surcharge applies to help cover carrier costs in these regions.

Cancellation Fees (If Your Plans Change)

Cancel before your order is processed — usually within 2 business days — and there’s no charge.

If it’s been processed but hasn’t shipped, a $25 cancellation fee applies.

If it’s already in transit, the $25 fee applies along with shipping and handling both ways.

Restocking Fees (For Returns)

Returns may be subject to a 20% restocking fee, as outlined in our Return Policy.

For specific questions about charges, contact our support team through Live Chat or call us during business hours.

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