We want you to love your purchase, but if something isn’t right, we’re here to help!
Return Eligibility & Timeframe
You can return new, unused products in their original packaging within 30 days of receipt.
If your item arrives damaged or defective, let us know within 30 days, and we’ll arrange for a repair or replacement.
All returns must be approved by our team before processing.
What Can’t Be Returned
A few items are made to order or come straight from the manufacturer, so they’re handled a little differently.
Keller-brand parts — replacement parts and components aren’t returnable.
Customized products, including special-order colors and Collins equipment, which are made to order. Some Belvedere items are custom-made as well.
Items shipped directly from a vendor follow that manufacturer’s own return policy — brands like Collins, Continuum, Rhino Mat, Pibbs, AYC, William Marvy and Belava.
Return Costs & Restocking Fees
Returns are subject to a 20% restocking fee.
Customers are responsible for both outgoing and return shipping costs
How to Start a Return
To begin the return process:
Give us a call at (800) 578-8772 to get return approval from our team.
We’ll provide next steps and let you know what’s needed for processing.
Refunds & Processing
Refunds are issued once the return is received and inspected.
Exchanges are processed once the returned item is received.
For more details, contact our support team for assistance!
Once your return is received and inspected, we’ll process your refund. Refunds typically take 7-10 business days to appear on your original payment method.
International Orders
At this time, we cannot accept returns or exchanges for international orders.
Still have questions? Contact our support team—we’re happy to help!