# Keller International Help Center

> Help center for Keller

## Getting Started

- [Welcome to Keller! Your Guide to Choosing the Right Salon Equipment](https://help.keller4salon.com/en/articles/10863123-welcome-to-keller-your-guide-to-choosing-the-right-salon-equipment.md): Your step-by-step guide to setting up your salon with confidence
- [What Makes Keller Chairs Different From Competitors?](https://help.keller4salon.com/en/articles/10863133-what-makes-keller-chairs-different-from-competitors.md)
- [Can I Customize My Salon Chair?](https://help.keller4salon.com/en/articles/10862942-can-i-customize-my-salon-chair.md)
- [Do You Offer Financing?](https://help.keller4salon.com/en/articles/10872997-do-you-offer-financing.md): Flexible payment solutions to help you get started.
- [Do Keller Products Require Assembly?](https://help.keller4salon.com/en/articles/10863048-do-keller-products-require-assembly.md): What to expect when your order arrives
- [What to Expect When Your Order Arrives](https://help.keller4salon.com/en/articles/10862457-what-to-expect-when-your-order-arrives.md): A step-by-step guide to receiving your Keller products

## FAQs

- [How Can I Check If a Product Is in Stock?](https://help.keller4salon.com/en/articles/4150936-how-can-i-check-if-a-product-is-in-stock.md)
- [Where are Keller Products made?](https://help.keller4salon.com/en/articles/4147836-where-are-keller-products-made.md)
- [What Payment Methods Does Keller Accept?](https://help.keller4salon.com/en/articles/4147111-what-payment-methods-does-keller-accept.md)
- [Why Did My Payment Fail?](https://help.keller4salon.com/en/articles/4393953-why-did-my-payment-fail.md): How to Fix an AVS Failure
- [Do You Offer Financing?](https://help.keller4salon.com/en/articles/4131771-do-you-offer-financing.md): Flexible payment options to help you get started
- [How Much Does Shipping Cost in the U.S.?](https://help.keller4salon.com/en/articles/4067236-how-much-does-shipping-cost-in-the-u-s.md): Shipping costs for national orders
- [Where Does Keller Ship?](https://help.keller4salon.com/en/articles/4154596-where-does-keller-ship.md): Do You Ship Internationally?
- [How Long Does Shipping & Delivery Take?](https://help.keller4salon.com/en/articles/4131852-how-long-does-shipping-delivery-take.md)
- [How Long Do Vendor Orders Take to Ship?](https://help.keller4salon.com/en/articles/4131933-how-long-do-vendor-orders-take-to-ship.md): Processing & Shipping Times for Non-Keller Products
- [What Is Keller’s Warranty Coverage?](https://help.keller4salon.com/en/articles/4131938-what-is-keller-s-warranty-coverage.md)
- [What Is Keller’s Return Policy?](https://help.keller4salon.com/en/articles/4067391-what-is-keller-s-return-policy.md)
- [Do You Need a Vacuum Breaker for Your Sink?](https://help.keller4salon.com/en/articles/4147169-do-you-need-a-vacuum-breaker-for-your-sink.md)

## Chair FAQs

- [What is the Difference between an All-Purpose Chair, Styling Chair and Barber Chair?](https://help.keller4salon.com/en/articles/4154624-what-is-the-difference-between-an-all-purpose-chair-styling-chair-and-barber-chair.md)
- [Choosing the Best Salon Chair for Your Height](https://help.keller4salon.com/en/articles/4176288-choosing-the-best-salon-chair-for-your-height.md)
- [What Base Options Do You Have?](https://help.keller4salon.com/en/articles/4147177-what-base-options-do-you-have.md)
- [Are Keller Chairs Compatible with Other Bases?](https://help.keller4salon.com/en/articles/10863449-are-keller-chairs-compatible-with-other-bases.md): Can I use a different base with my Keller chair?
- [Chair Weight Capacity: How Much Can Your Chair Hold?](https://help.keller4salon.com/en/articles/4154631-chair-weight-capacity-how-much-can-your-chair-hold.md)
- [How Wide Are Your Styling Chairs?](https://help.keller4salon.com/en/articles/4154610-how-wide-are-your-styling-chairs.md)
- [What Type of Material Do You Use to Upholster Your Chairs?](https://help.keller4salon.com/en/articles/4154613-what-type-of-material-do-you-use-to-upholster-your-chairs.md)
- [What Is Powder Coating?](https://help.keller4salon.com/en/articles/10641799-what-is-powder-coating.md): How Our Matte Black Pumps & Bases Are Made

## Shipping & Delivery

- [Where Does Keller Ship?](https://help.keller4salon.com/en/articles/10872736-where-does-keller-ship.md): Do You Ship Internationally?
- [How Much Does Shipping Cost in the U.S.?](https://help.keller4salon.com/en/articles/10872598-how-much-does-shipping-cost-in-the-u-s.md): Shipping costs for national orders
- [How Long Does Shipping & Delivery Take?](https://help.keller4salon.com/en/articles/10872750-how-long-does-shipping-delivery-take.md)
- [How Long Do Vendor Orders Take to Ship?](https://help.keller4salon.com/en/articles/10872780-how-long-do-vendor-orders-take-to-ship.md): Processing & Shipping Times for Non-Keller Products
- [How to Track Your Order](https://help.keller4salon.com/en/articles/10863169-how-to-track-your-order.md)

## Account & Billing

- [How Do I Manage My Keller Account?](https://help.keller4salon.com/en/articles/10863194-how-do-i-manage-my-keller-account.md): Learn How to Create, Access, and Manage Your Keller Account with Ease
- [What Charges and Fees Should I Expect When Ordering from Keller?](https://help.keller4salon.com/en/articles/10863429-what-charges-and-fees-should-i-expect-when-ordering-from-keller.md): Understanding Charges & Fees
- [Can I Cancel or Change My Order?](https://help.keller4salon.com/en/articles/10863416-can-i-cancel-or-change-my-order.md): How to Cancel or Modify an Order

## Product Care 

- [How To Prepare Your New Chair Pump For Customers](https://help.keller4salon.com/en/articles/4219442-how-to-prepare-your-new-chair-pump-for-customers.md): Get Your Chair Pump Ready in Just a Few Steps!
- [How to Clean Your Chair \(and Keep It Looking New!\)](https://help.keller4salon.com/en/articles/4147871-how-to-clean-your-chair-and-keep-it-looking-new.md)
- [How Do I Prevent My Chair Vinyl From Staining?](https://help.keller4salon.com/en/articles/4192796-how-do-i-prevent-my-chair-vinyl-from-staining.md): Protecting Your Chair Vinyl from Stains
- [How to Remove Stubborn Stains from Salon Chairs](https://help.keller4salon.com/en/articles/4211775-how-to-remove-stubborn-stains-from-salon-chairs.md): How do I remove hair dye and other chemical stains from salon and barber chair vinyl?
- [My Hydraulic Pump Is Leaking — What Should I Do?](https://help.keller4salon.com/en/articles/15892417-my-hydraulic-pump-is-leaking-what-should-i-do.md): How to tell if your pump needs replacing, what your warranty covers, and how to get a replacement.
- [My Chair Is Sinking, Popping, or Not Holding Height — What Should I Do?](https://help.keller4salon.com/en/articles/15892560-my-chair-is-sinking-popping-or-not-holding-height-what-should-i-do.md): A quick guide to figuring out what's going on with your hydraulic pump and what to do next.

## Technical Support

- [How to Wire Your Keller LED Mirror](https://help.keller4salon.com/en/articles/4596796-how-to-wire-your-keller-led-mirror.md)
- [How Do I Assemble My Keller Salon Chair?](https://help.keller4salon.com/en/articles/4164992-how-do-i-assemble-my-keller-salon-chair.md): Learn how to assemble your Keller Salon Chair with a step-by-step guide and video walkthrough
- [How to Adjust Your Chair’s Recline](https://help.keller4salon.com/en/articles/4459833-how-to-adjust-your-chair-s-recline.md): How to Adjust the Recline on Your Barber or All-Purpose Chair
- [Brake Adjustment for Barber Chairs](https://help.keller4salon.com/en/articles/4444563-brake-adjustment-for-barber-chairs.md): How to fix stiff or hard to turn barber chairs
- [How to Bleed and Maintain Your Hydraulic Pump](https://help.keller4salon.com/en/articles/4147221-how-to-bleed-and-maintain-your-hydraulic-pump.md): A step-by-step guide to keeping your pump running smoothly — from first setup to ongoing care.
- [How to Replace a Barber Chair Pump](https://help.keller4salon.com/en/articles/4507775-how-to-replace-a-barber-chair-pump.md): Learn how to replace your barber chair pump with this step-by-step guide
- [How to Replace Your Hydraulic Pump](https://help.keller4salon.com/en/articles/4198072-how-to-replace-your-hydraulic-pump.md): Instructions for exchanging your hydraulic pump \(Step-by-Step Guide\)

## Policies & Warranties

- [What Is Keller’s Warranty Coverage?](https://help.keller4salon.com/en/articles/10873088-what-is-keller-s-warranty-coverage.md)
- [What Should I Do if I Need to File a Warranty Claim?](https://help.keller4salon.com/en/articles/10863480-what-should-i-do-if-i-need-to-file-a-warranty-claim.md): How to File a Warranty Claim
- [Why Was My Order Canceled?](https://help.keller4salon.com/en/articles/10863508-why-was-my-order-canceled.md)
- [What Is Keller’s Return Policy?](https://help.keller4salon.com/en/articles/10873108-what-is-keller-s-return-policy.md)